Questions to Ask a Furnace Repair Company

Whether you are in need of a furnace repair company because your HVAC system is not working properly or you are looking for a company to perform an annual tune-up on your system, it’s important to remember that it’s always a good idea to ask questions before choosing a company to hire. You might be inclined to hire a company that mailed you a coupon good for an excellent discount or even free services. But before hiring a company that you know very little about, make sure to ask several questions.

Questions to Ask a Furnace Repair Company:

Question: How long have you been in business? While the length of time a furnace repair company has been in business is not necessarily an indicator of the company’s skills or professionalism, you might feel more comfortable using a company that has significant experience.

Question: What are your business hours? If you are looking for furnace repair in Denver, you have many choices. There are several furnace repair companies that are available to take your phone call 24 hours a day, 7 days a week. While you might not need furnace repairs on a weekend or during the night right now, you might need help at an inopportune time of day in the future. It’s a good idea to develop a professional relationship with a company that is available for emergency furnace repair services on weekends, holidays, etc.

Question: Have there been many formal complaints made against your company? This might not be a question that you feel comfortable asking the furnace repair company directly. But you can certainly review whether the company has faced any recent customer complaints on your local Better Business Bureau’s website.
Question: Are you licensed and insured? It’s important to hire a furnace repair company that is licensed and insured. Even the most experienced furnace repair technicians can get hurt accidentally.

Question: Can you provide me with a written price quote for parts and services? Most reputable furnace repair companies offer their customers price quotes in writing. It’s always a good idea to get a price quote in writing so you don’t find yourself paying too much for products or labor.

Question: If I purchase a new furnace through your company, do you offer any financing options? If you need a complete replacement of your HVAC system, you might be looking at spending quite a bit of money. If you do not have that amount of money on hand, you may have to put the cost on a credit card or consider using an alternative financing method. If you need a financing option, it makes sense to work with a furnace repair company that either accepts credit cards or offers another type of financing with approved credit.

Question: Do you offer a free estimate? If you have a serious issue with your furnace or air conditioning system and you know the repair (or replacement) will be relatively expensive, it’s a good idea to get a free price quote from more than one company.